Support
Help
Common questions. If yours isn't here, write to hej@klipz.dk — a real person replies, usually the same day.
For merchants
How do I get started?
Click 'Get started' at the top. You create your club, pick a reward, and download the QR stand as a PDF right away. Then you print it and put it on the counter.
Which phone do I need?
Klipz runs in the browser, so you can scan from the phone you already have — there's nothing to install. Your customers can use either iPhone or Android.
What kinds of membership can I offer?
All four kinds, from day one, with no limit on how many: stamp memberships, points memberships where the customer gets 1 point per krone and claims rewards along the way, prepaid memberships — where the customer pays up front for, say, ten coffees and uses them one at a time — plus free one-time memberships to give new customers.
Can I change the reward on a membership that's running?
No. The reward and the number of stamps are fixed from the moment the membership is created — otherwise members part-way through would have the rules changed on them. You can always create a new membership instead, and there is no limit on how many. Its look — colours and symbol — you can still change afterwards.
What happens if my phone dies?
Nothing is stored on your phone. Everything lives with us, so you just log in from another phone or computer and pick up where you left off.
Can I have multiple shops?
Yes. Each shop has its own club, its own memberships and its own billing.
For customers
Do I need to download an app?
No. Your membership lives in the wallet that's already on your phone out of the box.
What if I switch phones?
Your wallet transfers when you set up the new phone. Your stamps come with you.
Can the merchant see my personal info?
When you join your first shop, you confirm your email and enter your first name, and the shop receives your email address. You only get emails from the shop if you say yes yourself, and you can always unsubscribe again.
Operations
What if Klipz goes down?
The memberships live in your members' wallets and can still be shown. You won't be able to stamp in the meantime, but no stamps are lost.
How do I cancel?
In your dashboard under Billing → "Invoices & card", no phone queue. Before you have issued 10 cards there is no commitment. After that a 3-month commitment runs from the point you crossed that line.
Still need help?
Email hej@klipz.dk. We read every message and typically reply within 24 hours (often within an hour on weekdays).
Send an email