Support
Help
Common questions. If yours isn't here, write to hej@klipz.dk — a real person replies, usually the same day.
For merchants
How do I get started?
Click 'Get started' at the top. You create your shop, pick a reward, and download the QR poster as a PDF right away. Then you print it and put it on the counter.
Which phone do I need?
Klipz runs in the browser, so you can scan from the phone you already have — there's nothing to install. Your customers can use either iPhone or Android.
What kinds of cards can I make?
All three kinds, from day one, with no limit on how many: stamp cards, prepaid bundle cards — where the customer pays up front for, say, ten coffees and punches down — plus free one-time cards to give new customers.
Can I change the reward on a card that's running?
No. The reward and the number of stamps are fixed from the moment the card is created — otherwise customers part-way through a card would have the rules changed on them. You can always create a new card instead, and every plan has unlimited cards. The card's look — colours and symbol — you can still change afterwards.
What happens if my phone dies?
Nothing is stored on your phone. Everything lives with us, so you just log in from another phone or computer and pick up where you left off.
Can I have multiple shops?
Yes. Each shop has its own cards and its own billing.
For customers
Do I need to download an app?
No. The card lives in the wallet that's already on your phone out of the box.
What if I switch phones?
Your wallet transfers when you set up the new phone. Your stamps come with you.
Can the merchant see my personal info?
An ordinary stamp card is anonymous — the merchant only sees a pass ID and a stamp count, not your name or email. If you choose to create a Klipz account, or to say yes to hearing from the shop, they get your email. That's your call, and you can always unsubscribe again.
Operations
What if Klipz goes down?
The cards live in your customer's wallet and can still be shown. You won't be able to stamp in the meantime, but no stamps are lost.
How do I cancel?
From your dashboard → Subscription → Cancel, no phone queue. Before you have issued 10 cards there is no commitment. After that a 3-month commitment runs from the point you crossed that line.
Still need help?
Email hej@klipz.dk. We read every message and typically reply within 24 hours (often within an hour on weekdays).
Send an email